Return Policy Overview
Customer Satisfaction Guarantee
We stand behind every item we sell. If you're not completely satisfied with your purchase, we'll make it right with our hassle-free return policy.
Return Window
You have 30 days from the delivery date to initiate a return. Items must be in original condition.
Original Condition
Items must be returned in the same condition you received them, with all original packaging and materials.
Full Refunds
Receive a full refund to your original payment method once we process your return (3-5 business days).
Exchanges
Need a different item? We offer exchanges subject to availability. Price differences may apply.
How to Return an Item
Follow these simple steps to return your item
Contact Us
Email us at bort@bortsbooks.com with your order number and reason for return
Get Authorization
We'll provide return instructions and a Return Authorization (RA) number within 24 hours
Package Item
Securely package the item with all original materials and include the RA number
Ship It Back
Send the package to our returns center using the address we provide
Get Refunded
Receive your refund within 3-5 business days after we process your return
Return Conditions
Important Information
Please review these conditions before initiating a return to ensure your return is processed quickly.
Acceptable Returns
Items in original condition, unopened collectibles, undamaged books with no markings or writing, items with original packaging intact.
Non-Returnable Items
Items damaged by customer, books with writing or highlighting, items without original packaging, special orders or custom items.
Return Shipping
Customer pays return shipping unless item was damaged in transit or we sent wrong item. We'll provide a prepaid label if it's our error.
Processing Time
Returns are processed within 2-3 business days of receipt. Refunds appear on your account within 3-5 business days after processing.
Damaged or Wrong Items
Received Damaged or Wrong Item?
If your item arrived damaged or if we sent the wrong item, we'll make it right immediately with expedited processing and prepaid return shipping.
Document the Issue
Take photos of the damaged item and packaging. This helps us improve our packaging and process your return faster.
Priority Processing
Damaged or wrong items receive priority processing. We'll send a replacement immediately or process your refund within 24 hours.
Free Return Shipping
We'll email you a prepaid return label. No cost to you when the issue is on our end.
Compensation
For significant inconvenience, we may offer store credit or expedited shipping on your next order as an apology.
Return FAQ
How will I be refunded?
Refunds are issued to your original payment method. Credit card refunds may take 3-5 business days to appear on your statement.
Will I get confirmation?
Yes! You'll receive email confirmations when we receive your return and when your refund is processed.
Can I exchange for a different item?
Yes, exchanges are available subject to stock availability. Contact us to arrange an exchange instead of a return.
What about gift purchases?
Gift recipients can return items for store credit or exchange. Original purchaser can request refund to original payment method.
Need Help with a Return?
Our customer service team is here to make your return process as smooth as possible. Contact us and we'll take care of everything!